1. Cancellation of Orders
We strive to ensure customer satisfaction with every order. However, if you need to cancel an order, we allow cancellations under the following conditions:
Before dispatch: If your order has not been shipped, you can cancel it at any time by contacting us at babymasalaofficial@gmail.com or calling +91 98946 24201.
Once the order is canceled, you will receive a full refund for the purchase amount.After dispatch: Once the order has been shipped, it cannot be canceled. However, you can return the product as per our Return and Refund policy.
2. Refund Policy
Our goal is to provide the highest quality products and the best customer experience. If you are not satisfied with your purchase, we will issue a refund under the following conditions:
Eligibility for Refunds:
Refunds will be provided only if the product is defective, damaged during transit, or if the wrong product was delivered. Please check your items upon receipt and contact us immediately within 48 hours at babymasalaofficial@gmail.com or call +91 98946 24201.Refund Process:
To initiate a refund, please email us the following details:Order number
Reason for refund
Photos of the damaged or incorrect product (if applicable)
Refund Method:
Refunds will be processed to the original payment method. The refund will be initiated within 5-7 business daysafter approval. Please note that the time taken for the funds to appear in your account may vary based on your payment provider.Non-Refundable Situations:
We do not offer refunds for:Change of mind or dissatisfaction with the taste, flavor, or packaging.
Orders that were successfully delivered and accepted by the customer.
Products that are consumed or partially consumed.
3. Return Policy
Eligibility for Returns:
Returns are accepted only for defective, damaged, or incorrect products. Products that have been opened, consumed, or altered in any way will not be accepted for return.Return Process:
To return an item, please contact us within 48 hours of delivery with the following details:Order number
Reason for return
Photos of the defective/damaged product
Our team will review the return request and provide you with instructions.
4. Exchanges
Product Exchange:
We do not offer exchanges unless the product is defective or incorrect. If you received a wrong item, you can return it within 48 hours of delivery and place a new order.
5. Shipping Costs
Shipping Fees for Returns:
In the case of defective or damaged products, we will cover the shipping costs for returns. If the return is due to personal preference or change of mind, the customer will be responsible for return shipping costs.
6. Contact Us
For any queries or assistance regarding cancellations, refunds, or returns, please contact us:
📧 Email: babymasalaofficial@gmail.com
📞 Phone: +91 98946 24201
📍 Address: Baby Masala, 83/11, Vinayagar Street, K.P. Road, Kottar, Nagercoil – 629002